WordPress
service agreement.
What our clients
say about a service
and hosting agreement.
They are fast, punctual, and precise — bringing not only their expertise to the table, but also offering thoughtful suggestions and alternatives without hesitation.
Communication is excellent, and most importantly: my contact at Webnorth is incredibly kind, which makes him one of my favorite "colleagues."
They are fas...
We found all of that in Webnorth. Thanks to their sparring and overall transparency, we’re able to act before problems arise — not after.
A warm recommendation from us.
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They’ve successfully navigated a complex collaboration with high technical demands and demonstrated great understanding and adaptability toward us as a niche business. Their ability to grasp our unique needs and deliver tailored solutions has been invaluable.
Moreover, their ongoing communication and commitment have ensured that we’re always aligned and able to anticipate and handle challenges before they become problems.
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They are proactive, skilled, and dynamic — always great to spar with and incredibly quick to understand what you need, while also contributing valuable input.
They consistently follow up, and I always experience a high level of professionalism and care. I can ONLY give Webnorth my highest recommendation.
They are proactive, skilled, and dynamic — always great to spar with and incredibly quick to understand what you...
All tasks are handled with care and precision, with complete transparency around scope, timelines, and pricing. There are no unpleasant surprises — only positive ones.
Communication with the Webnorth team is always constructive, welcoming, and friendly, and we’ve built a strong relationship through ongoing dialogue with their experienced contacts.
We highly recommend partnering with Webnorth.
They fully immerse themselves in understanding who their client is and are exceptionally skilled at providing the right plan and guidance from start to finish.
Communication is always outstanding, and their excellent Customer Care Manager, Jesper Hartvig, consistently keeps his eye on the ball — catching whatever comes his way. Response times are always quick, and every challenge — big or small — is resolved efficiently.
Service & Hosting – WordPress
Webnorth’s service team specializes in WordPress service agreements with a focus on operations, optimization, and ongoing development — including advanced WooCommerce platforms. Every client is assigned a dedicated Customer Care Manager to ensure close follow-up and clear prioritization.
Webnorth is a web agency with a team of in-house tech leads, experienced WordPress developers, and QA specialists — ensuring fast response times, technical quality, and efficient execution. We work in a structured way through a shared service board that gives clients a full overview of tasks, history, and support or voucher usage.
Our service team is fully focused on performance, security, and business value — whether it’s a content-heavy website or a complex e-commerce setup. We also collaborate with specialists in accessibility, sustainability, technical SEO, LMS, and automation to ensure each solution performs and evolves with your business.
Beyond daily operations and maintenance, we actively participate in planning and coordination with the client’s other partners — such as marketing agencies — helping set goals, plan initiatives, and evaluate results. That’s what makes Webnorth’s WordPress service agreement a strategic tool for companies and organizations looking to strengthen their digital foundation and maximize the value of their WordPress solution.
Shall we help your business operate, maintain, and optimize your WordPress solution?
What does a WordPress service agreement include?
- Dedicated Customer Care Manager WordPress support from Customer Care Managers Email and phone support (weekdays from 8am – 4pm)
- 24-hour emergency hotline Reporting tool for corrections Weekly review of the solution
- Specialized service team WordPress experts Implementation of security measures
- Automatic monitoring for faster response times Daily backup GDPR compliance
- Error handling plan Full warranty on the digital solution Continuous updates with testing in a staging environment
- Scalability options (e.g. increased traffic and sales) Solution-specific optimized servers In-house DevOps, tech leads, and developers
- Dedicated Customer Care Manager
- WordPress support from Customer Care Managers
- Email and phone support (weekdays from 8am – 4pm)
- 24-hour emergency hotline
- Reporting tool for corrections
- Weekly review of the solution
- Specialized service team
- WordPress experts
- Implementation of security measures
- Automatic monitoring for faster response times
- Daily backup
- GDPR compliance
- Error handling plan
- Full warranty on the digital solution
- Continuous updates with testing in a staging environment
- Scalability options (e.g. increased traffic and sales)
- Solution-specific optimized servers
- In-house DevOps, tech leads, and developers
- Dedicated Customer Care Manager WordPress support from Customer Care Managers Email and phone support (weekdays from 8am – 4pm)
- 24-hour emergency hotline Reporting tool for corrections Weekly review of the solution
- Specialized service team WordPress experts
- Dedicated Customer Care Manager
- WordPress support from Customer Care Managers
- Email and phone support (weekdays from 8am – 4pm)
- 24-hour emergency hotline
- Reporting tool for corrections
- Weekly review of the solution
- Specialized service team
- WordPress experts
- Implementation of security measures Automatic monitoring for faster response times Daily backup
- GDPR compliance Error handling plan Full warranty on the digital solution
- Implementation of security measures
- Automatic monitoring for faster response times
- Daily backup
- GDPR compliance
- Error handling plan
- Full warranty on the digital solution
- Continuous updates with testing in a staging environment Scalability options (e.g. increased traffic and sales) Solution-specific optimized servers
- In-house DevOps, tech leads, and developers
- Continuous updates with testing in a staging environment
- Scalability options (e.g. increased traffic and sales)
- Solution-specific optimized servers
- In-house DevOps, tech leads, and developers
Do you need a WordPress solution that does more than just run?
Many WordPress installations slowly become unmanageable – plugins conflict, themes become outdated, and performance declines. Perhaps you’re finding it difficult to continue developing the existing setup or the system no longer supports your internal processes. At Webnorth, we work both strategically and technically with WordPress to ensure you get a solution that performs well and is easy to build upon.
We have experience with complex backends, multisite structures, user roles, custom fields, and content models – and we make sure everything aligns with your business. With us as your partner, you’ll get technical oversight, long-term structure, and a service team that can both maintain and develop your solution.
Do you need WordPress support you can actually rely on?
At Webnorth, we take support seriously. We strive to provide Denmark’s best WordPress support – with 24/7 monitoring, direct phone contact, and an emergency number where you can always reach a team member who knows your solution.
We don’t just focus on keeping your site running – we also educate you on how to use WordPress more effectively. Our support is about knowledge, security, and collaboration. Satisfied customers are not just a goal – they are the foundation of everything we do.
Does your WordPress solution need to integrate with the rest of your stack?
A WordPress solution rarely stands alone. Perhaps you need to integrate with your CRM, accounting system, PIM, intranet, or something entirely different. Or maybe data needs to be exposed, flow into marketing tools, or be automated across systems – but it all feels fragile and cumbersome.
We have extensive experience building and maintaining integrations – both with ready-made plugins and custom API solutions. We take responsibility for ensuring your solution is up-to-date, well-documented, and stable, even as the technical setup becomes complex. We monitor, troubleshoot, and maintain the integrations so that your WordPress platform becomes a strong hub in your digital infrastructure.
See a selection
of our service and
hosting clients.
What does it take to take over
a service and hosting agreement?
When Webnorth takes over the operation and service of an existing WordPress or WooCommerce solution, we begin with a thorough understanding of the client’s business, goals, and expectations.
We map not only the technical setup but also the commercial context to ensure the solution supports the business in the best possible way.
The existing solution is reviewed in detail – including code quality, structure, plugins, themes, integrations, and any custom features.
We identify potential risks and challenges such as security vulnerabilities, performance issues, outdated components, and technical debt.
At the same time, we collect all relevant documentation – including access credentials, licenses, environment configurations, and records of previous development work.
This ensures we can take over the solution safely and efficiently, without interruptions to operations or WordPress support.
Based on our technical analysis, we create a comprehensive report with recommendations for optimization and adjustments.
The report serves as the foundation for the actions to be taken before the service and hosting agreement goes into effect. We present the plan in close dialogue with the client, set clear expectations for the process and timelines, and ensure a smooth handover.
At Webnorth, transparency and technical rigor are key to a confident and successful start.
See a selection
of our website cases.
Do you have any questions?
Feel free to contact us – we’re happy to help.
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